All Systems Operational

About This Site

Welcome to the NovelAspect status page. Here you will find updates on any existing issues and maintenance.

Arizona Operational
Virgina Operational
Sacramento Operational
Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2017

No incidents reported today.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017

No incidents reported.

Feb 8, 2017

No incidents reported.

Feb 7, 2017
Resolved - Our previous issue with the Canadian environment has been resolved all users should be able to log in.

Some users may encounter a SSL 61 error when launching their applications. To correct this error, you will need to download your certificate (.cer file) This Certificate can be downloaded below in the link provided below:

http://helpdesk.novelaspect.com/hc/en-us/article_attachments/206065446/Certificates.zip

Note: If you are still having issues launching your hosted application, be sure the Citrix Plugin within your browser is set correctly. Please follow the instructions provided below:

• Mozilla Firefox:
○ Open Firefox, in the address bar type about:addons and then press enter
○ Click Plugins
○ Find anything Citrix related in the list (Citrix Receiver, Citrix ICA Client, etc), change from "Ask to Activate" to "Always Activate"

• Google Chrome:
○ Open Google Chrome, in the address bar type about:plugins and then press enter
○ Find anything Citrix related in the list (Citrix Receiver, Citrix ICA Client, etc), and check the "always allowed" box

• Safari
○ Open Safari, Preferences, Security, Internet plug-ins: Website Settings
○ Find anything Citrix related (Citrix Receiver, Citrix ICA Client) and choose "allow always"
Feb 7, 14:59 EST
Investigating - Our previous issue with the Canadian environment has been resolved all users should be able to log in.
Feb 7, 14:23 EST
Feb 6, 2017

No incidents reported.

Feb 5, 2017

No incidents reported.